Categories
Fintech
Migration
GenAI
Tech Stack
Transforming Shareholder Servicing with Intelligent Automation
A leading provider of shareholder recordkeeping and servicing solutions sought to modernize its infrastructure and customer service operations. By leveraging cloud computing, intelligent automation, and AI-powered virtual assistants, we built an AI-driven solution for our client to automate document processing, optimize database migration, and enhance real-time shareholder support.
Challenge
Legacy Customer Support: Traditional support lacked real-time responsiveness and personalization, leading to delays in query resolution.
Database Migration Complexity: Migrating 9-10TB SQL Server databases to Azure required maintaining high availability, performance, and minimal downtime.
Inefficient Document Processing: Extracting critical information from fund prospectuses and shareholder documents was manual, time-consuming, and error-prone.
Automation & Integration Gaps: Ensuring seamless integration of extracted data with internal systems and automating infrastructure deployment was essential.
High Query Volume Management: Handling large volumes of shareholder inquiries efficiently, without compromising accuracy or security, required a scalable AI-driven approach.
Solution
Design and implemented a cloud-optimized, AI-powered shareholder servicing platform that integrates real-time virtual assistance, automated document processing, and seamless SQL Server migration to Azure, enhancing efficiency, accuracy, and responsiveness for shareholder support
Designed a hybrid migration approach for SQL Server databases (up to 9-10TB) to Azure with minimal downtime.
Automated infrastructure provisioning using Terraform for scalability and efficient deployment.
Implemented OCR solutions with resolution checks, noise reduction, and skew correction for accurate data extraction.
Leveraged Azure Computer Vision and Document Intelligence for precise text recognition.
Used OpenAI Whisper for live transcription and Mistral 8x7B for summarizing shareholder calls.
Integrated real-time APIs to fetch live account balances, trade details, and other shareholder data.
Outcome
40% reduction in shareholder query resolution time with IVA implementation.
99.5% accuracy in document text extraction using Azure AI and OCR solutions.
50% improvement in SQL Server query performance after migration to Azure.