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Modernizing USMS Armory Operations

The Simple VUE delivered cleared Gunsmith III support, inventory accountability, and operator-level training to the U.S. Marshals Service (USMS) Training Division, ensuring safe, compliant, and ready firearms operations across FLETC–Glynco and FBI Redstone Arsenal.

Goal
Provide end-to-end gunsmith services — maintenance, armory management, and training—so USMS can sustain safe, efficient, and audit-ready firearms operations while supporting a dynamic training/deployment schedule.

Problem

  • High operational tempo required reliable weapons maintenance and tracking across multiple
    sites.

  • Manual processes risked gaps in maintenance logs, inventory control, and vendor repairs.

  • Strict suitability, background, and facility access requirements demanded disciplined
    onboarding and oversight.

Solution

  • Cleared Gunsmith III staffing: Provided qualified personnel to perform inspection, service,
    repair, cleaning, and documentation to OEM standards.

  • Inventory & armory control: Managed vaults and ARMAGs; maintained serialized weapons and
    ammunition logs; coordinated vendor repairs for optics, suppressors, and illumination devices.

  • Operator-level training: Developed lesson plans and delivered maintenance instruction to
    USMS members and law enforcement counterparts.

  • Program management & compliance: Aligned with COR/TM oversight, invoicing via IPP, travel
    per FTR, and HSPD-12 identity proofing; ensured on-premise performance within core hours with
    surge/OT as authorized.

  • Transition assurance: Executed phase-in planning to prevent operational disruption; provided
    turnover and continuity reporting.

Impact

  • Readiness: Weapons and accessories kept serviceable and deployment-ready through
    disciplined preventive and corrective maintenance.

  • Accountability: Strengthened audit posture with up-to-date maintenance logs and inventory
    controls for weapons, ammunition, and accessories.

  • Safety & compliance: Reinforced range/armory safety protocols and HSPD-12 requirements for
    personnel and facility access.

  • Operational continuity: Phase-in/phase-out processes minimized downtime; structured
    reporting improved coordination with COR/TM.